FAQ
About Our Perfumes
Q: What makes Ourelle perfumes different from other luxury fragrances? A: Ourelle perfumes are crafted with premium quality ingredients and designed to embody sophistication and elegance. Each fragrance in our collection is carefully formulated to provide long-lasting wear and a unique olfactory experience. Our luxurious bottles are not just containers—they're works of art that reflect the quality of the perfume inside.
Q: Are Ourelle perfumes authentic? A: Yes, absolutely! All Ourelle perfumes sold through our official Shopify store are 100% authentic luxury fragrances. We guarantee the quality and authenticity of every bottle.
Q: What is the difference between Eau de Parfum and Eau de Toilette? A: Ourelle fragrances are Eau de Parfum (EDP), which contains a higher concentration of fragrance oils (typically 15-20%) compared to Eau de Toilette. This means our perfumes last longer on your skin—usually 6-8 hours or more—and have a richer, more intense scent.
Q: How long does Ourelle perfume last? A: Our Eau de Parfum formulations are designed to last 6-8 hours on the skin, with some notes lingering even longer depending on your skin type and environmental conditions. For best results, apply to pulse points and moisturized skin.
Q: Are Ourelle perfumes suitable for sensitive skin? A: While our perfumes are made with quality ingredients, everyone's skin is different. If you have sensitive skin or known fragrance allergies, we recommend doing a patch test on a small area before full application. Discontinue use if irritation occurs.
Q: Are your perfumes cruelty-free? A: Yes! Ourelle is committed to ethical practices. Our perfumes are cruelty-free and not tested on animals.
Ordering & Payment
Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and other secure payment methods available through our Shopify checkout.
Q: Is it safe to order from your website? A: Absolutely! Our website uses SSL encryption and secure payment processing to protect your personal and financial information. Your security is our top priority.
Q: Can I modify or cancel my order after placing it? A: Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately at [your email] if you need to make changes. Once your order has been processed and shipped, modifications are no longer possible.
Q: Do you offer gift wrapping? A: Yes! We offer elegant gift wrapping options at checkout for a small additional fee. Each gift-wrapped order includes a complimentary gift card where you can add a personal message.
Q: Can I purchase Ourelle perfumes as a gift? A: Absolutely! Ourelle perfumes make perfect gifts for any occasion. You can add gift wrapping at checkout and include a personalized message. We can also ship directly to the recipient's address.
Shipping
Q: Where do you ship? A: Currently, we ship exclusively to the United States and Canada.
Q: How long does shipping take? A:
- USA: 3-7 business days
- Canada: 5-10 business days
Please note that shipping times may vary during peak seasons or holidays.
Q: How much does shipping cost? A:
- USA: Free shipping on orders over $75, otherwise $8.95 flat rate
- Canada: Free shipping on orders over $100 CAD, otherwise $12.95 flat rate
Q: Do you offer expedited shipping? A: Yes! Express shipping options are available at checkout for an additional fee:
- USA Express: 2-3 business days
- Canada Express: 3-5 business days
Q: How can I track my order? A: Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package through our shipping carrier's website.
Q: What if my package is lost or damaged during shipping? A: If your package is lost or arrives damaged, please contact us immediately at [your email] with your order number and photos (if damaged). We'll work with you to resolve the issue promptly, either through a replacement or refund.
Returns & Exchanges
Q: What is your return policy? A: We want you to love your Ourelle perfume! If you're not completely satisfied, you may return unopened, unused products within 30 days of delivery for a full refund or exchange.
Q: Can I return a perfume if I don't like the scent? A: Due to the personal nature of fragrances and hygiene regulations, we can only accept returns of unopened bottles with intact seals. Once a bottle has been opened or used, it cannot be returned for health and safety reasons.
Q: How do I initiate a return? A: Please contact our customer service team at [your email] within 30 days of receiving your order. Include your order number and reason for return. We'll provide you with return instructions and a return authorization number.
Q: Who pays for return shipping? A:
- Change of mind returns: Customer is responsible for return shipping costs
- Defective or damaged products: We cover all return shipping costs
- Wrong item sent: We cover all return shipping costs and send the correct item at no charge
Q: How long does it take to process a refund? A: Once we receive your returned item, please allow 5-7 business days for inspection and processing. Refunds will be issued to your original payment method and may take an additional 5-10 business days to appear in your account, depending on your bank or credit card company.
Q: Can I exchange my perfume for a different scent? A: Yes! Unopened bottles can be exchanged for a different Ourelle fragrance within 30 days of delivery. Please contact us to arrange an exchange. You'll be responsible for return shipping, and we'll ship your new selection at no additional charge.
Product Care & Usage
Q: How should I store my Ourelle perfume? A: To maintain the quality and longevity of your perfume:
- Store in a cool, dry place away from direct sunlight
- Keep the bottle tightly closed when not in use
- Avoid storing in bathrooms where temperature and humidity fluctuate
- Keep away from extreme temperatures
Q: How should I apply perfume for best results? A: For optimal performance:
- Apply to pulse points (wrists, neck, behind ears, inner elbows)
- Apply to clean, moisturized skin
- Don't rub your wrists together—this breaks down the fragrance molecules
- Layer with unscented lotion for longer-lasting scent
- Spray from 6-8 inches away
Q: How long will a bottle of Ourelle perfume last? A: With proper storage, unopened perfume can last 3-5 years. Once opened, we recommend using within 1-2 years for optimal fragrance quality. The longevity also depends on how frequently you use it.
Q: Can I wear Ourelle perfume every day? A: Absolutely! Our perfumes are designed for daily wear. However, you may want to rotate between different scents to prevent "nose blindness" and keep your fragrance experience fresh.
Contact & Support
Q: How can I contact customer service? A: You can reach us at:
- Email: [your email address]
- Response time: Within 24 hours on business days
Q: Do you have a physical store? A: Currently, Ourelle perfumes are exclusively available through our online Shopify store, allowing us to offer you the best prices and widest selection.
Q: Do you offer wholesale or bulk ordering? A: Yes! For wholesale inquiries or bulk orders, please contact us at [your wholesale email] with details about your business and order requirements.
Q: How can I stay updated on new releases and promotions? A: Subscribe to our newsletter at the bottom of our website to receive exclusive updates, new product launches, special promotions, and fragrance tips delivered directly to your inbox.