Shipping policy

Shipping Locations

We currently ship only within the United States and Canada. Orders from countries outside these regions cannot be processed at this time.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Time

United States

  • Standard Shipping: 3–5 business days

Canada

  • Standard Shipping: 5–7 business days

Please note that delivery times are estimates and may vary depending on location, weather conditions, customs processing, and carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on the delivery destination and the weight of the order. Any applicable shipping fees will be displayed before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates may take 24–48 hours to appear.

Customs, Duties, and Taxes

Canadian customers may be responsible for any customs duties, taxes, or import fees imposed by local authorities. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Delayed or Lost Shipments

While we strive to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control. If your package appears lost, please contact us and we will assist you in resolving the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses. Additional shipping charges may apply for reshipment.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page.

Trade name: Ourelle

Phone number: 1 (907) 268-2311

Email: support@Ourelle.store.

Physical address: 2921 W 42ND AVE UNIT B ANCHORAGE AK 99517 United States